AGENCY PARTNERSHIPS

Work with a Reliable and Accountable Agency Partner

Sometimes you need a trusted partner for those big projects. DigiSavvy acts as an extension of your team. Breakthru your next project bottleneck by offloading the technical heavy lifting to a partner you can rely on, who has the team and the skills to do the job right.

Low-Friction Agency Partnerships

Sub-contracting critical work with an Agency Partner can be stressful, not only for you, but also for your clients, and partners. At DigiSavvy, we think there’s a better way.

  • Clear communication by default.
  • We can work with your Agency as a white-label partner or as an extended branch of your team.
  • We believe in trust, accountability, and strong processes that ensure shared success.
  • We work with you to understand the goals and outcomes and ensure we’re always on the same page.

Establishing Communication Plans

Whether it’s a project we’re leading or a project we’re a sub-contractor on, DigiSavvy believes that creating strong boundaries and expectations around communication and ensuring alignment delivers successful projects and outcomes that make everyone happy.

  • Understand all the tools that will be used for a project and use the right ones for the right purpose.
  • Understand who is working on what, who is responsible and accountable.
  • Ensuring the right stakeholders are receiving the information they require.

“Sending a note to say thank you for your help transitioning the Huntington site. Your team built a great platform and were a reliable partner to my team.”

Mike Schaffer CEO, Echo-Factory
Read the Case Study

Project Wins

We like project wins! Project wins happen when we’re aligned and working together, supporting each others’ primary goals. Success happens when all stakeholders are in alignment with the project goals and objectives. DigiSavvy has run and been part of numerous projects over the years. We understand that communication and trust are at the forefront of any strong partnership.

Examples of Project Wins

You communicate using the designated tools discussed previously. Contact people on their provided/preferred contact devices. We collaborate with you and determine what tools are the best to use to ensure low-friction communication throughout the duration of your project.

Since we work in cycles (sprints) it’s always more efficient to collect any issues or bugs during a sprint and communicate them with us during the next sprint meeting. Your PM will collect the issues, triage them, and add them to a future sprint!

We believe in transparency and bringing things up as soon as we’re aware of them. We ask the same of you, too. Please be transparent with your concerns early and often. It’s the best way to ensure alignment and co-create a winning project for you!

Sometimes people take vacations, have personal emergencies and that’s okay. We expect that to happen and try to plan for it as best as we can, understanding that absences can have a direct impact on our project and timeline. If you or people on your team will be out, do let us know and we’ll do the same. We’ll share more details in our timeline.

It’s important we get timely feedback when we ask questions of your team. It’s also important that all key decision-makers attend meetings or are informed, at a minimum. Failure to inform key stakeholders or to provide timely feedback will lead to project delays

Project Risks

Project risks occur when there’s a loss of communication, which causes misalignment in various areas of the project. Projects always have some measure of risk, even the smoothest projects have associated risks.

When we talk about risk, we mean things that cause us to lose time, that cause frustration on your side or ours.

Examples of Project Risks

Meaning that there’s scope added to the project that wasn’t agreed to. Sometimes this happens. Our contract allows for Change Requests for such events. If this occurs be prepared to discuss changes in timeline and budget.

We strongly advise having one or a couple of key decision-makers on your end for this project. Too many decision-making stakeholders can delay a project needlessly. Using our RACI format, identify who your key decision-makers are and who should be informed, that way we avoid late feedback that changes the timeline of the project.

As noted above, it’s important to include essential stakeholders in your project. We find when stakeholders are not present from the beginning, misalignment occurs, leading to late feedback, dissatisfaction, and frustration on your end and ours.

Even with our best plans and research, it’s possible to run into a technical hurdle that leads to delays. We’ll do our best to communicate these ASAP, should they happen.

It’s important we get timely feedback when we ask questions of your team. It’s also important that all key decision-makers attend meetings or are informed, at a minimum. Failure to inform key stakeholders or to provide timely feedback will lead to project delays