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Making Social Media Matter to Your Customers

Social Media is all over the place. If you run in the circles I run in, then you might know a lot of people who “do” Social Media. That’s all well and good, but I think that many people are still trying to find how to really use and leverage social networks for their brick and mortar operation. I think it’s easier to use social tools to build up a larger business, or one with a larger pool of customers. What about the average guy?

Using Social Media for Business

How will you leverage social media for your small business?

If you own a business, you can’t ignore Social Media any more than you can avoid having a web presence. Over half of the world’s population is under thirty and over 90% of that population has joined some form of social network.

“Um, that’s great, but why do I care about 1 Billion people around the world if my store is located in a city with a population of 25,000 people?” –Curious George

Give that Curious George a cookie! A really big freaking cookie! So why should you care about the billions of people on social networks now? I’m here to tell you that you shouldn’t care a spit about that figure. Who cares?

Getting Local About Social Media for Business

Getting Social with Geo Location networks

How can you use geo location tools to provide value to your customers?

There’s a lot of geo social tools like Yelp, GoWalla and Foursquare. Obviously, as a business, owner, you can claim your listing and offer specials to the Mayor, Baron, or Grand Puba de Awesome Sauce. Whatever and whoever, you can offer a special. It’s easy. However, I’d pose this question: Can you do more than just offer a discount to someone who checks in to your shop?

Think about that ‘extra mile’ for a moment. If you own a restaurant, could you not offer something to people who check in that would be different from someone else? Suppose that you created a special menu just for people who check-in to your store. What if you had a special dining area just for the Mayor of your business? You don’t need to be a restaurant either. If you’re a service provider, like us, you could offer a discount on one of those services. However, what if you offered a free consultation or evaluation?

Sure, it’s important to be visible to as many people as possible; but really, we only care about the people within a X-mile radius of where we live, more times than not. That’s where the focus should be.

In an upcoming post I’m going to show you how to geo-target your customers so you can find your customers that are close by.

As always, let me know what you think below.

Have Questions? Ask Us Today!

About Alex Vasquez

Alex Vasquez is a web designer, coder, artist and business owner. When he's not lost in his own to-do lists, he spends time taking a hike, or bike ride with his girlfriend and making snarky comments along the way; he's never too far from his favorite craft beer. Follow Alex on Twitter and see what I'm up to on my website.

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  1. BizSugar.com says:

    The Practical Use of Social Media for Business…

    Everyone says that businesses need social media. They say that a business can’t ignore the billions of people online and members of various social networks. Well, what if your business only cares about the local hundreds or so potential customers just…

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